Before the use of Salesforce, companies usually use the CRM or customer relationship management provided by the companies own server, and this took a toll on both the companies and the net worth.
The time and cost of having their CRM cost the companies millions of dollars, and at times, it took months and years to complete the CRM.
And this was not the only problem because using the CRM was extremely difficult. So what was the solution to this? The answer lies in building a low-cost CRM model and delivering it online.
This led to the revolutionary rise of Salesforce
Importance of Salesforce
Salesforce is used in cloud computing, and it instantly became a big hit. It is not just replacing the lengthy installation process, but it was made operational on the internet at a low cost. This helped because the small business startups and large companies alike that were using CRM on their server were spending millions of dollars.
But with the software everything was cut with a 50 dollar subscription fee; hence, it is seen as an essential feature for the companies. To know more about Salesforce let us weigh in its pro and cons and see how it stacks up against alternatives like Flosum.com
Custom made dashboard
The range of widgets which you receive from through the panel gives you the critical information on how the company is performing. This is essential as you get all the details on how the company is truly performing.
This kind of information is also beneficial to the company as it helps them see where it is dragging its tail. Such information creates an opportunity to improve on its ratings.
The system also helps your sale reps to check real-time summaries of data collected from customers, along with other useful statistics.
And so, having custom made dashboards can really help companies plan for growth.
One of the best features of Salesforce is the ease with which you can navigate its tool-set. The software boasts easy navigation at the top of the window, which makes navigation through the page easy. The tabs open up to separate windows, each showcasing the different categories such as accounts, home, opportunities, contacts, etc. etc.
Therefore one of the best features of Salesforce is its navigation, which is very simple and easy to use.
Much like Facebook, the social media tool function contains various news feed and status post options. You can upload the media files from the dashboard and, because of its similarity to Facebook, people can use the social links in the same way they are already using Facebook.
Facebook is a powerful social media, and like it, the Salesforce social media link strives to achieve the same simplicity.
Difficulty to function it
Salesforce is a business tool that has been created to make life easier.
As a content management system, it is ideal for large Industries and growing companies. However, it may not be as helpful to micro-business wear in house staff May struggle with the comprehensive set of tools.
While Salesforce is designed for easy use, it is complex and may be above what is needed for a small start-up.
It might be too expensive
Although Salesforce is designed to be low cost, the third-party solutions and add-ons can prove costly. The helpdesk solutions are designed to be affordable to micro-businesses. But customising the tools may prove time-consuming and may require an investment that only big companies could afford.
Because the administration feature can be unconstrained, this leads to many unsatisfied users who think workings on the software is a nightmare.
The technical support is problematic
The users or the businesses have complained that the technical support is really problematic because the tool sales rep is continually changing.
These are the pro and cons of Salesforce.
Drawing Things Together
As you can see, there are a number of pros and cons and your decision to use the software will be determined by your particular needs.
Let’s take a look as to why you might choose the software.
You can use Salesforce tools in building your app
Salesforce can be used as a tool for building around your app rather than building the tools or app yourself. Salesforce is one of the best ways of changing your idea to an app.
It is unique
People who have used the software says that using it is unique because it is:
- Easy: It is easy to use the software, and it is very effortless to use, unlike other complicated software.
- Fast: Because it is created to make working easy and quicker than unlike the traditional CRM, which could take years to install, but it takes months or even weeks to deploy.
- Effective: The users find the software really effective
Can be used anywhere
Since Salesforce is in the cloud, it is accessible wherever whenever there is the internet.
Briefly, we can see that the software created to make the CRM or customer relationship management easy because the cost of managing a CRM was really high. The next best thing was Salesforce- it cuts the cost of managing CRM, and it’s highly effective.
Those who have used and deployed it has found it really easy to use so anyone can navigate through it quickly. Since Salesforce has come into use, it has become the fifth-largest software company in the world, and this is a significant milestone to achieve.
Salesforce is a brilliant solution to large and complex companies with independent teams all needing to collaborate. It can cut down the costs of duplicate processes and separate tools.
The subscription fee for installing it is just $50, and this makes it affordable to all, and using it is really easy. Weighing the pro and cons of Salesforce, we can conclude that the numbers are equal; therefore, it can both be a boon and a bane.